Frequently Asked Questions

How long will it take to receive my avatars?

Your avatars will be ready in just a few minutes thanks to our fast AI processing. Take a moment to unwind while we handle the rest. If you want to be notified the instant they're ready, click the Notify Me button, and we’ll keep you updated.

How can I get the best avatar?

- Upload a variety of high-quality photos: - Different angles - Various outfits - Diverse backgrounds - Diverse lighting conditions - Ensure your selfies show different facial expressions - Avoid covering your face, such as sunglasses, - Avoid group photos, as they can confuse the AI - Use recent photos—avoid photos from 10 years ago

Currently, our system allows you to create only one avatar, but rest assured, we're working on adding the capability to generate multiple avatars in future updates. Our team is dedicated to continually improving your experience, and we appreciate your patience as we strive to provide the best service possible.

Can I download my AI-generated photos to use them elsewhere?

Absolutely! You can easily download your avatars from the app and use them as you wish. Whether you want to share them on social media, use them as profile pictures, or simply keep them as a fun memento, they're yours to keep and use as you see fit. Our goal is to provide you with a seamless experience, allowing you to fully enjoy and utilize your avatars in any way that brings you joy. Feel free to get creative with how you use your personalized avatars!

Can children and minors use the app?

To ensure a safe and appropriate experience, Remake is intended for users aged 16 and above. If you're under 16 but still classified as a minor in your state of residence, please note that your parent or guardian must review and consent to our [Terms and Conditions] on your behalf. Additionally, they should supervise your use of the app. We're committed to creating a secure environment for all users, and we appreciate your understanding and cooperation in this matter.

Is my privacy protected when using the app?

Yes, we understand your concerns and prioritize your privacy. Your uploaded photos and generated avatars are never shared with third parties. We take your data security seriously, and to ensure your privacy, your AI-generated avatars are deleted from our servers. Therefore, please make sure to save your avatars to your phone or another secure location if you wish to keep them, as they will not be stored on our servers indefinitely. Your trust is important to us, and we are committed to maintaining a secure and private environment for all our users. For more details, please read our [Privacy Policy] and [Terms and Conditions].

Are there any restrictions on the types of photos I can upload?

While we encourage diverse photos for better avatar results, please avoid uploading inappropriate or offensive images. This includes, but is not limited to, images that contain explicit content, violence, hate speech, or any other material that violates our community guidelines and terms of service. Such content not only affects the quality of the generated avatars but also breaches our commitment to maintaining a respectful and safe environment for all users. We appreciate your understanding and cooperation in adhering to these standards to ensure a positive experience for everyone.

What should I do if I encounter technical issues with the app?

If you experience any technical difficulties while using the app, please reach out to our support team for assistance. You can contact us via email support@remakeai.co

Need further help?

For all enquiries, feel free to contact us from the email below

support@remakeai.co